Shipping policy

- When the order is prepared for shipment, you will receive the tracking number for your shipment through the well-known methods of communication such as e-mail, text messages or notifications in smart devices. It is also possible to follow the status of the order and track the shipment by entering the customer’s account on our website and reviewing the order there.

- The delivery period usually does not exceed 15 working days, calculated from the date of delivery of the order to the carrier to deliver our products to you within Saudi Arabia, but this period may be exceeded depending on the accuracy of the delivery address, the customer’s presence at the delivery site, the carrier, customs procedures, force majeure and other matters affecting On the logistics operations in the region.

- The shipping company will contact you on the numbers provided by you in several ways in proportion to its times and policies, and the customer must respond to and coordinate with the transport company to receive the request.

- It is not possible to modify or change the recipient's data after the order has been delivered to the shipping company.

- In the event that the shipment was not received by the recipient for any reason and as a result of which it was returned to the store, the store does not bear any fees for return shipping or loss of the shipment.

You must contact the shipping companies directly before communicating with the store to follow up on the status of your shipments.

- In the event that you are not responded to by the carrier after the expiry of 15 working days on receiving the shipment from them, please inform us of this for guidance and intervention if necessary.

- Holidays, weekends and official holidays must be taken into account during the shipping process, as they are not counted within the number of shipping days.