Frequently Asked Questions
Can I return the goods I ordered?
You can return the goods you ordered within 7 days from the date of receipt for a full refund (after deducting the shipping costs and the equivalent from the product value). Please note this in the terms of the return policy.
How can I contact customer service?
You can contact us via WhatsApp by clicking here
Or via email
Is shopping at Florina safe?
Yes, we at Florina Store are subject to the highest standards of online security in all aspects, as we carry out this activity with a license from the relevant authorities.
Commercial Registration Number: 4650022068
Saudi Business Center Authentication Number: 000100263
Tax Registration Number: 311345004500003
How long does it take for the shipment to reach the customer?
From 3 to 7 working days
How can I submit a refund request?
You can submit a refund request via WhatsApp by clicking here
Within 7 days of receiving the order, provided that the product is in its original condition and unused.